Rejecting and Refunding Financial Contributions
Using our moderation features, you can reject and refund donations or block certain people or groups from contributing to your Collective.
Last updated
Was this helpful?
Using our moderation features, you can reject and refund donations or block certain people or groups from contributing to your Collective.
Last updated
Was this helpful?
Our moderation features give you control over who is able to donate to your Collective.
You can choose to reject and refund any contribution and even block contributions from selected accounts or groups.
You can reject financial contributions for any reason, but if you want to clarify the types of donations you will not accept, you can outline your terms in your Contribution Policy.
Navigate to your Collective's Dashboard > Settings > Policies.
You can reject a donation from any person or group.
This will:
refund the financial contributor
cancel any future recurring contribution
remove their membership from your Collective so they are not listed as a sponsor
To reject a contribution:
Navigate to your Collective's Dashboard > Transactions
Find the contribution
Click "View Details"
Click the “Reject” button.
You can also send them a message, explaining the reasons for your decision.
Confirm your decision, and your budget will be updated to show the rejection as well as the refund.
You may choose to prohibit certain types of group from contributing to your Collective.
We offer the option to block the following groups:
Adult websites
Casino/gambling websites
SEO services
VPN/proxy services
Essay writing services
Affiliate/review services
If you wish to block one or more of these, navigate to your Collective's Dashboard > Settings > Policies and find the drop-down under “Rejected Categories”.
Once you have made your selection, any account that has been tagged by the Open Collective team as belonging to one of these categories will not be able to contribute to your Collective.
They will be notified that they are blocked from contributing when they navigate to your “Contribute To…” page.
If you would like to let potential contributors to your Collective know upfront what your contribution policy is, and what kinds of contributions you may not accept, you can also do this in the 'Policies' section of the Collective menu. This will be displayed in the contribution flow as well.
It is against Open Collective's community guidelines and moderation policy for a contributor to create a new account to get around the category filter. If this happens, .