Processing Refunds
To ensure that the ledger remains accurate, Fiscal Host admins are able to process refunds through Open Collective.
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To ensure that the ledger remains accurate, Fiscal Host admins are able to process refunds through Open Collective.
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Was this helpful?
Collective admins are able to approve refunds for up to 30 days from the date the donation was made, as long as the payment provider supports the transaction.
After that point, donations can only be refunded by Fiscal Host admins.
Open Collective has a platform wide . Fiscal Host admins should familiarize themselves with this policy before they develop their own.
All Fiscal Hosts are encouraged to have a public refund policy. You can add a refund policy by:
Navigating to your Fiscal Host's Dashboard > Settings > Policies
Adding your Refund Policy or a link to it under Contributions or Expenses Policy sections.
Go to the Collective page and navigate to the Budget section.
Click on the Transactions Tab and View all transactions.
Find the transaction you want to refund on the list and click on View Details.
You will find a refund button right next to the transaction details.
Click refund and confirm the operation.
The process for refunding contributions differs slightly depending on what the original payment method used was. If someone made their contribution with Stripe, the refund will be processed automatically after you confirm the operation. If the payment was originally made manually extra steps are needed.