Open Collective Docs
Go back to Open Collective
  • WELCOME
  • Welcome
  • Why Open Collective?
    • Why Open Collective?
    • How Open Collective Works
    • Features
    • Pricing
    • Fiscal Host Documentation
  • Getting Started
    • Getting Started
    • Explore
    • Setting up your Account
    • Editing your Profile Page
    • Customizing your Page Layout
    • Adding and Removing Team Members
    • Your Dashboard
    • Understanding Contributions
    • Understanding Expenses
    • Tracking an Expense
    • Creating an Organization
  • Advanced
    • Notifications
    • Preview Features
    • Security For Accounts
      • Logging into your Account
      • Two Factor Authentication
    • Keeping your Community Updated
      • Updates and Contact
      • Conversations
    • Verification
    • Understanding the Ledger
      • Individual Transactions
      • Transaction Pairs, Groups & Perspectives
      • Viewing Transactions
      • Exporting Transactions
      • Fiscal Host Ledger Perspective
      • Contributions in the Ledger
      • Added Funds in the Ledger
      • Expenses in the Ledger
      • Ledger Changelog
    • Exporting Your Data
    • Deleting your Account
  • COLLECTIVES
    • Collectives
    • Creating a Collective
      • Creating Your Policies
      • Security for Collectives
      • Linking Connected Collectives
    • Choosing a Fiscal Host
    • Raising Money
      • Setting Goals and Tiers
      • Customising Thank You Emails
      • Adding Donation Buttons, Badges and Banners
      • Adding Embeds to your Website
      • Creating Custom Fundraising URLs
      • Rejecting and Refunding Financial Contributions
    • Managing Money
      • Budgets
      • Projects
      • Moving money
      • Tagging expenses
    • Spending Money
      • Inviting a Third Party to Submit an Expense
    • Events
    • Changing Fiscal Host
    • Closing a Collective
      • Zero Collective Balance
  • Collective Settings
    • Integrations
  • GIVING TO COLLECTIVES
    • Giving to Collectives
    • Contributing
    • Contributing as a Guest
    • Payment Methods
    • Platform Tips
    • Sharing your Support
    • Making a Recurring Contribution
    • Managing Receipts
    • Giving to Other Collectives
    • Giving as a Company
      • Creating a Fund
      • Bulk Transfers
      • Gift Cards
    • Requesting Refunds
      • Refund Policy
  • EXPENSES AND GETTING PAID
    • Expenses and Getting Paid
    • Submitting Expenses
      • Submitting a Reimbursement
      • Recurring Expenses
      • Multi-Currency Expenses
    • Editing an Expense
    • Payment Processor Fees
    • Getting Paid through Wise
    • Understanding Tax Requirements
  • FISCAL HOSTS
    • Fiscal Hosts
    • Why Become a Fiscal Host?
    • Setting up a Fiscal Host
      • Creating a Fiscal Host
      • Setting your Fiscal Host Fees
      • Fiscal Host Security
      • Fiscal Host Policies
    • Managing your Collectives
      • Hosted Collectives
      • Collective Applications
      • Collecting Local Taxes
      • Vendors
      • Viewing your Host Reports
      • Freezing a Collective
      • Unhosting a Collective
    • Receiving Money as a Host
      • Bank Transfers
      • Stripe
      • Adding Funds Manually
      • Pending Contributions
    • Expense Payment
      • Paying Expenses as a Fiscal Host
      • Understanding Security Checks
      • Asking for Information about Expenses
      • Paying Expenses with Wise
      • Handling Payment Errors Through Wise
    • Processing Refunds
    • Platform Settlements
    • Certified Member
  • INDEPENDENT COLLECTIVES
    • Independent Collectives
    • Creating an Independent Collective
      • Launching an Independent Collective
      • Migrating from Fiscal Host to Independent Collective
      • Migrating from Self-Hosted to Independent Collective
    • Managing Independent Collective Finances
    • Closing an Independent Collective
  • Development
    • API
  • Our Organization
    • About Open Collective
    • Mission And Values
    • Our Team
Powered by GitBook
LogoLogo

Open Collective

  • Open Collective Platform
  • Blog

Support

  • Contact

Community

  • Discord

© 2025 Open Finance Consortium

On this page

Was this helpful?

  1. FISCAL HOSTS

Processing Refunds

To ensure that the ledger remains accurate, Fiscal Host admins are able to process refunds through Open Collective.

PreviousHandling Payment Errors Through WiseNextPlatform Settlements

Last updated 21 days ago

Was this helpful?

Collective admins are able to approve refunds for up to 30 days from the date the donation was made, as long as the payment provider supports the transaction.

After that point, donations can only be refunded by Fiscal Host admins.

Open Collective has a platform wide . Fiscal Host admins should familiarize themselves with this policy before they develop their own.

Set Refund Policy:

All Fiscal Hosts are encouraged to have a public refund policy. You can add a refund policy by:

  • Navigating to your Fiscal Host's Dashboard > Settings > Policies

  • Adding your Refund Policy or a link to it under Contributions or Expenses Policy sections.

Refund a Donation:

  • Go to the Collective page and navigate to the Budget section.

  • Click on the Transactions Tab and View all transactions.

  • Find the transaction you want to refund on the list and click on View Details.

  • You will find a refund button right next to the transaction details.

  • Click refund and confirm the operation.

For contributions that were made using a Stripe enabled payment method, the funds should automatically be returned to the contributor. For other payment methods, we recommend .

The process for refunding contributions differs slightly depending on what the original payment method used was. If someone made their contribution with Stripe, the refund will be processed automatically after you confirm the operation. If the payment was originally made manually extra steps are needed.

Refund Policy
inviting the user to submit an expense